Delivery Policy
- Free delivery is available for all orders within Kuwait.
- All eligible orders are delivered within 24 hours from the time your order is confirmed.
- Delivery is available for products sold and fulfilled by Alshamel only.
Delivery Process
- Our team will contact the Customer to arrange a suitable delivery time.
- The Customer is responsible for ensuring that someone is available at the delivery address to receive the order.
- Valid proof of identity may be required by the delivery partner upon receipt.
Missed Delivery
- If the Customer is not available at the confirmed delivery address, the order will be returned to Alshamel’s warehouse.
- The Customer must contact Alshamel Customer Care to arrange a new delivery.
- Failure to reschedule within a reasonable time may result in the order being canceled.
Accuracy of Delivery Information
- Customers must ensure that all delivery address details are accurate and complete.
- Incorrect or incomplete information may cause delays or failed delivery.
Order Updates
- Customers may review or update delivery details before the order is confirmed.
- Once an order is shipped, changes to the delivery address may not be possible.
Delivery Commitment
- Alshamel aims to deliver all products on time; however, delays may occur due to circumstances beyond our control (weather, unexpected events, or overwhelming demand).
- In such cases, Alshamel will notify the Customer and attempt to arrange an alternative delivery time.
Delivery Policy
- Free delivery is available for all orders within Kuwait.
- Orders are handled immediately, 7 days a week.
- All eligible orders are delivered within 24 hours from the time your order is confirmed.
- We aim to deliver orders the same day they are placed. Orders confirmed late in the evening will be delivered the following morning within our 24-hour guarantee.
- Delivery is available for products sold and fulfilled by Alshamel med only within the State of Kuwait.
Delivery Process
- Our team will contact the Customer to arrange a suitable delivery time.
- The Customer is responsible for ensuring that someone is available at the delivery address to receive the order.
- Valid proof of identity may be required by the delivery partner upon receipt.
Missed Delivery
- If the Customer is not available at the confirmed delivery address, the order will be returned to Alshamel med’s warehouse located in Sabah Al Salem.
- The Customer must contact Alshamel med Customer Care at +96522086700 to arrange a new delivery.
- Failure to reschedule within a reasonable time may result in the order being canceled.
Accuracy of Delivery Information
- Customers must ensure that all delivery address details are accurate and complete.
- Incorrect or incomplete information may cause delays or failed delivery.
Order Updates
- Customers may review or update delivery details before the order is confirmed.
- Once an order is shipped, changes to the delivery address may not be possible.
Delivery Commitment
- Alshamel med aims to deliver all products on time; however, delays may occur due to circumstances beyond our control (weather, unexpected events, or overwhelming demand).
- In such cases, Alshamel med will notify the Customer and attempt to arrange an alternative delivery time.